Shu Sensei

Terms and Conditions

Effective from October 31, 2026

This English version is provided for reference only. The Spanish version is the official version.

Article 1. Scope

  1. These terms apply to the private guided tours, cultural experiences and other services shown on this site (the “Service”), offered by Japon Go OÜ (“we” or “us”) under the name “Shu Sensei”.
  2. By requesting or paying for the Service, you agree to these terms and to our Privacy Policy.
  3. The person who represents a group is responsible for informing the other members about these terms and obtaining their agreement.

Article 2. Operator

  1. Company: Japon Go OÜ
  2. Address: Sepapaja tn 6, Tallinn, 15551, Estonia
  3. Representative: Shuhei Ogawa
  4. Contact: info@shusensei.com / +81 90 6702 5121
  5. Booking site: book.shusensei.com

Article 3. The Service

  1. The city, date, start time, duration, language, number of participants, meeting point, price and content of each tour are shown on the tour page, in the quote or in the booking confirmation message.
  2. Unless stated otherwise, tours are on foot and by public transport. A private vehicle, admission tickets, transport tickets, meals, accommodation, experiences and restaurant reservations are included in the price only when this is expressly stated.
  3. We may change the order of visits, the places visited or the means of transport because of opening hours, crowds, transport, weather, safety or the customer’s wishes. We do not guarantee a visit to every planned place.

Article 4. Requests and formation of the booking

  1. You must provide your name, contact details, number of participants, preferred date and city, accommodation or meeting point and any other necessary information correctly.
  2. The booking is formed when the payment we specify is completed and we send you a booking confirmation email or message.
  3. While we are checking guide availability, the booking is in progress and is not yet confirmed.
  4. If we cannot secure a guide after payment, we will offer another guide, another date or other content. If you do not want any of these alternatives, we will refund the price of the service we cannot provide.

Article 5. Price and payment

  1. As a rule, the full price (100%) is paid in advance at the time of booking, through Stripe or another method we specify.
  2. If the displayed currency differs from that of your card or account, exchange rates and foreign transaction fees are your responsibility.
  3. Unless stated otherwise, the price does not include your own transport, admission fees, meals, accommodation, travel insurance, shopping or other personal expenses.
  4. The guide’s transport, admission, meal and similar costs are handled according to the conditions on the tour page or in the booking confirmation.

Article 6. Cancellation by the customer and refunds

  1. 30 days or more before the tour start date: we refund 90% of the tour price and keep 10% as a handling fee.
  2. 29 to 15 days before the tour start date: we refund 50% of the tour price.
  3. 14 days or less before the tour start date, cancellation without notice, or no-show on the day: no refund.
  4. In this article, the “tour price” means the amount paid excluding the trip planning fee. The trip planning fee (custom plan) is not refunded for any cancellation by the customer.
  5. The cancellation date is determined by the Japan time at which we receive your notice by email or WhatsApp.
  6. For multi-day bookings, unless otherwise agreed, the days are counted separately for each tour day.
  7. If we have already paid third parties for non-refundable admission tickets, transport tickets, experiences, private vehicles, etc., that cost is deducted from the refund.
  8. As a rule, refunds are made to the original payment method. When you receive the money depends on the payment processor and your bank.

Article 7. Date changes

  1. We accommodate date changes as far as possible depending on guide availability, but we cannot guarantee them.
  2. A change is confirmed when we approve it in writing or by message.
  3. You may have to pay any price difference and any change or cancellation fees charged by third parties.

Article 8. Force majeure

  1. In the event of natural disasters, typhoons, earthquakes, serious transport disruptions, infectious diseases, restrictions by authorities, temporary closures of facilities or other circumstances beyond the reasonable control of the parties, we may change or cancel the date, itinerary or service, giving priority to safety.
  2. In such cases, we decide on a rescheduling, refund or credit case by case, taking into account non-recoverable costs, the situation on the day and guide availability.

Article 9. Changes or cancellations by us or the guide

  1. If the guide becomes ill, has an accident or faces another unavoidable situation, we will do our best to arrange another guide.
  2. If we cannot arrange another guide and cannot run the tour for reasons attributable to us, you may choose between a new date and a refund of the service not provided.
  3. Unless we have guaranteed a specific guide, we may replace the guide with another of equivalent language ability and service level.

Article 10. Meeting point, lateness and tour time

  1. The meeting point and start time are given in the booking confirmation.
  2. If you are late, the end time does not change as a rule. The time lost is part of the tour and is not refunded.
  3. Extensions are possible only if the guide’s schedule allows it and we approve, and may cost extra.
  4. If you end the tour early for personal reasons, unused time is not refunded.

Article 11. Customer responsibilities

  1. You must follow Japanese law, the rules of each facility and the guide’s safety instructions.
  2. Please tell us in advance about age, health, walking ability, wheelchair use, food allergies and anything else needed to run the tour safely.
  3. Minors must be accompanied and supervised by a parent or a responsible adult.
  4. Your passport, visa, travel insurance, luggage and valuables are your own responsibility.

Article 12. Prohibited conduct and stopping the tour

  1. Illegal or dangerous acts, violence, threats, discrimination, harassment, taking part under the influence of excessive alcohol or drugs, breaking facility rules and repeatedly ignoring the guide’s safety instructions are prohibited.
  2. If safety or the smooth running of the tour is seriously affected, the guide or we may stop the tour immediately. In that case there is no refund.
  3. Do not ask the guide directly, through their personal contact details, for a change of guide or another date. Always go through us.

Article 13. Third-party services

  1. Services provided by third parties (transport, restaurants, accommodation, attractions, experience providers, private vehicles, etc.) are subject to each provider’s own terms of use, change and cancellation.
  2. Even if we help you book third-party services, we are not responsible for suspensions, closures, delays, refusals, changes or other events of those providers beyond our reasonable control, except where applicable law makes us responsible.

Article 14. Claims after the tour

  1. After the tour has ended, refunds are not given as a rule, except where there has been a clear and serious breach of obligations by us or the guide.
  2. If a problem arises, please contact the guide or us during the tour if possible. For claims after the tour, please send us the date, place, details and any related material as soon as possible.

Article 15. Limitation of liability

  1. We are liable, in accordance with applicable law, for direct damage caused intentionally or negligently by us or the guide.
  2. To the extent permitted by applicable law, we are not liable for damage caused by weather, disasters, transport, facilities, third-party providers, the customer’s own actions, theft, loss or other circumstances beyond our reasonable control.
  3. These terms do not exclude liability that cannot be excluded or limited by law, or mandatory consumer rights.

Article 16. Photos

  1. When taking your own photos, please respect the law, facility rules and the privacy of others.
  2. If we or the guide wish to photograph you for use in advertising or social media, we will ask for your consent first.

Article 17. Intellectual property

  1. The rights to the text, images, design, logos, itineraries, materials and other content of this site belong to us or to their rightful owners.
  2. Except for your personal travel use, you may not copy, reproduce, sell, redistribute or use this content commercially without our permission.

Article 18. Personal data

  1. We handle your personal data in accordance with our Privacy Policy.

Article 19. Changes to these terms

  1. We may change these terms in response to changes in the law, the Service or the way we operate.
  2. Bookings already formed are, as a rule, governed by the terms in force when the booking was formed, unless otherwise agreed with you.

Article 20. Governing law, disputes and language

  1. These terms and contracts with us are governed by Estonian law. This does not deprive you of consumer protection rights that are mandatory under the law of your country of habitual residence.
  2. If a problem arises, we will first try to resolve it with you in good faith. If this is not possible, the applicable consumer protection laws and rules on international jurisdiction will apply.
  3. Where these terms are published in several languages, the Spanish version is the official version. Other versions are translations for reference.